Terms and Conditions of Sales and Services

These terms are provided to clarify what LOUISE CARVER Collection terms of sales and services are.

As this is a live document you should always monitor this for changes.

All prices quoted on this site includes VAT.

Packaging

All of our jewellery is beautifully packaged in a LOUISE CARVER Collection pouch or sturdy box.

It is delivered using a fully insured, secure and swift courier service.

Delivery

Depending on availability of the item ordered, we aim to dispatch within 7 working days of purchase.

Between Christmas and the New Year, any order placed will be delayed in production until the New Year as we are closed over this time.

Deliveries anywhere within South Africa are charged at a fixed rate and are dispatched through our preferred courier partner. 

All orders are sent next day service so will arrive by close of business the day after it’s dispatched. 

Deliveries to outlying or remote area’s may take longer and we encourage customers to track their parcels progress directly with the courier service. 

If an order is returned to us due to the postal or courier service not being able to complete the delivery for any reason, the customer will be responsible for the repeat delivery costs.

If items are delivered damaged, such damage must be reported to LOUISE CARVER Collection by email (info@louisecarvercollection.com) within 48 hours of receipt for any claim of compensation to apply.

Returns & Refunds policy

Jewellery ordered from our website or social media platforms can be returned unworn and in its original packaging, accompanied by the purchase receipt or online order number within 7 calendar days of receipt for a credit in the form of a voucher.

To log a return, please email info@louisecarvercollection.com

We will not accept returns on any items of jewellery that have been worn, or are not in their original packaging.

LOUISE CARVER Collection does not accept responsibility for any returned items not received.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email (info@louisecarvercollection.com) within 48 hours of receipt of the items.

Faulty items will only be accepted by us if the items were delivered to the customer damaged.

After assessment, items may be repaired where repair is possible.

In the instance that a ring is ordered in the incorrect size, re-sizing the ring will incur a charge and in some instances, due to the type of setting and stone used, we cannot guarantee that the ring can be re-sized. Please be aware that re-sizing a ring is a significant exercise and the associated costs may be in excess of the original purchase price of the ring.

Repairs and replating

Please return the item via courier. We will log your repair/replate request and return the item to our workshop. 

When we receive the item, you will be quoted a price.

Your repaired/replated item will be ready within 7 working days and you will be notified.

Should there be any delays you will be notified via email.

For any further assistance or to arrange a courier please email info@louisecarvercollection.com

Liability

If the items that you receive from us are not what you ordered or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email (info@louisecarvercollection.com) within 7 working days of receipt of the items in question.

On confirmation of the delivery date from us, if you don't receive the items you ordered from us within this time frame (usually 10 working days) from placing the order, we shall have no liability to you unless you notify us by email or telephone of the problem.

This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us.

If you notify us of the issue under this condition, we will be obliged to either:

• make good any shortage or non-delivery
• replace any damaged or defective items
• refund to you the amount paid by you for the items in question.

This excludes the delivery charge.

We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the tags have been removed and the items have been worn.

We cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier service.